Frequently Asked Questions

    My Security Benefit app

    As a plan sponsor, can I see my plan participant information using the mobile app?

    If you have a personal mutual fund retirement account with Security Benefit (such as a 401(k) or IRA), you will have access to the view your account information on the mobile app.

    Employers

    How can I change employee beneficiary information?

    To change an employee's beneficiary information, please use the Non-Financial Change Form for a client's workplace retirement plan.

    Employers

    How can I change employee contact information?

    To change an employee's contact information, please use the appropriate Non-Financial Change Form for a client's annuity product (fixed, fixed index or variable) or workplace retirement plan.

    Security Benefit Basics

    How can I contact Security Benefit?

    You can reach Security Benefit by calling 785.438.3000 or 800.888.2461, 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday. 

    You can also contact us directly from the website by using our Contact Us form.

    Website Support

    How do I upload a photo to ID.me using an iPhone?

    ID.me will not accept photos taken in the Live photo mode. To upload a photo from your iPhone, you’ll need to temporarily adjust your settings. 

    When Live photo mode is on, it will look like this:

    Security Benefit Basics

    I applied for a job with Security Benefit. What is the status of my application?

    If you have submitted a resume, your qualifications will be reviewed to determine how they compare with our staffing needs. If there is a match, we will contact you to schedule next steps in the recruitment process.

    Individuals

    I have a retirement plan. When will I receive my 1099-R?

    Form 1099-R is used to report the distribution of retirement benefits from an account. If applicable, this form is sent to retirement plan participants by January 31 each year.

    Website Support

    I need help with ID.me.

    ID.me simplifies how individuals prove and share their identity online. Answers to many questions can be found in this FAQ.

    Website Support

    I'm an employer. How do I register for an online account on SecurityBenefit.com?

    If you’re a plan sponsor, you will manage your plan with us at our dedicated website for sponsors.

    Security Benefit Basics

    What are Security Benefit’s business hours?

    Business hours for Security Benefit are 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday.