Frequently Asked Questions
As a plan sponsor, can I see my plan participant information using the mobile app?
If you have a personal mutual fund retirement account with Security Benefit (such as a 401(k) or IRA), you will have access to the view your account information on the mobile app.
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How can I change employee beneficiary information?
To change an employee's beneficiary information, please use the Non-Financial Change Form for a client's workplace retirement plan.
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How can I change employee contact information?
To change an employee's contact information, please use the appropriate Non-Financial Change Form for a client's annuity product (fixed, fixed index or variable) or workplace retirement plan.
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How can I contact Security Benefit?
You can reach Security Benefit by calling 785.438.3000 or 800.888.2461, 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday.
You can also contact us directly from the website by using our Contact Us form.
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How do I upload a photo to ID.me using an iPhone?
ID.me will not accept photos taken in the Live photo mode. To upload a photo from your iPhone, you’ll need to temporarily adjust your settings.
When Live photo mode is on, it will look like this:
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I applied for a job with Security Benefit. What is the status of my application?
If you have submitted a resume, your qualifications will be reviewed to determine how they compare with our staffing needs. If there is a match, we will contact you to schedule next steps in the recruitment process.
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I have a retirement plan. When will I receive my 1099-R?
Form 1099-R is used to report the distribution of retirement benefits from an account. If applicable, this form is sent to retirement plan participants by January 31 each year.
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I need help with ID.me.
ID.me simplifies how individuals prove and share their identity online. Answers to many questions can be found in this FAQ.
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I'm an employer. How do I register for an online account on SecurityBenefit.com?
If you’re a plan sponsor, you will manage your plan with us at our dedicated website for sponsors.
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What are Security Benefit’s business hours?
Business hours for Security Benefit are 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday.
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