Frequently Asked Questions

My Security Benefit app

What can I do when using the My Security Benefit app?

Use the retirement calculator

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Use the retirement calculator

Shows a hypothetical account balance and potential income at retirement based on certain assumptions
A retirement score and tips on how you might increase your score

Check your account balance and recent account activity

Make changes to your investments

View your beneficiaries

Sign up for e-delivery to receive your quarterly account statements, fund documents, transaction confirmations, and tax forms

My Security Benefit app

What devices does the My Security Benefit app support?

iPhones, Android phones, iPads, and Android tablets are the devices that are currently supported by the My Security Benefit app.

Read More: iPhones, Android phones, iPads, and Android tablets are the devices that are currently supported by the My Security Benefit app.

My Security Benefit app

What if I forget my My Security Benefit username and password?

If you have forgotten your username or password please click on the "Forgot Username" or "Forgot Password" links on the login screen of the My Security Benefit app, or you can restore access through the SecurityBenefit.com website.

Read More: If you have forgotten your username or password please click on the "Forgot Username" or "Forgot Password" links on the login screen of the My Security Benefit app, or you can restore access through the SecurityBenefit.com website.

My Security Benefit app

What information will I see in Account Activity in the My Security Benefit app?

This activity summary summarizes the key activities for your mutual fund account(s) included for a specified time. Here is a definition for each of the items in your activity summary:

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This activity summary summarizes the key activities for your mutual fund account(s) included for a specified time. Here is a definition for each of the items in your activity summary:

Beginning Balance —the beginning balance is the total dollar value of all your mutual fund accounts included in the summary for the beginning date chosen.
Contributions — any contributions made to your account will be reflected here. Dividend income or market fluctuations are not reflected here.
Distributions and Loans — any distributions or loans requested by you from your account will be reflected here. Any applicable redemption or short term trader fees are also included in the amount reflected here.
Loan Repayments — any repayments you make for an outstanding loan are reflected here.
Fees & Expenses — any fees debited from your account for services provided by your financial professional, or Security Benefit are reflected here.
Gain/Loss — this is any increase or decrease in the value of your accounts over the period selected caused by the changes in the mutual funds' beginning and ending share prices (net asset values).
Ending Balance — ending balance is the total dollar value of all accounts included for the ending date chosen.

Website Support

What is multi-factor authentication?

Security Benefit requires multi-factor authentication (MFA) to help protect your online account by requiring a verification code entered by you before accessing your account from an unknown device. You are in charge of deciding how to receive your verification code whether it be by text mess

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Security Benefit requires MFA to help protect your online account by:

Establishing a password.
Establishing a verification method (how you’d like to verify your sign on: text, email or call back). We recommend setting up more than one method.

When you sign in to SecurityBenefit.com with your username and password, you will then be asked to have a verification code sent by text, email or call back depending on the options you selected during your account set up.

Individuals

Where can I find forms?

Access our service forms

You can also click on Resources in the navigation to access Service Forms.

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Access our service forms

You can also click on Resources in the navigation to access Service Forms.

Individuals Home Page

Once you reach the service forms page, select your product from the list on the left sidebar to display all forms for your product.

Service Forms

For additional questions, please contact your financial professional or our Service Center at 800.888.2461, 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday.

Individuals

Where can I find information on the annuity I purchased?

Contracts are distributed through the United States mail service for annuity products. To view your account information, Click on Sign In from the top navigation.

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Contracts are distributed through the United States mail service for annuity products. To view your account information, Click on Sign In from the top navigation.

SecurityBenefit.com Homepage

Complete the Sign In process by entering your registered Username and Password.

Upon successful sign in, your contract is available by clicking on View My Account located within the Quick Links box.

Individuals Landing Page

A dashboard representing the business will display. If you have multiple accounts, they can be searched upon by Account Number. Clicking on the Account within My Account, will display Account details.

Client Details

My Account data will be displayed through organized information cards. Each card provides a small snapshot of data. Most cards can be expanded by clicking on the header title or selecting the applicable Left Navigation menu to display detailed data.

My Account

For additional questions, please contact your financial professional or our Service Center at 785.438.3000 or 800.888.2461, 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday.

Security Benefit Basics

Where can I find product performance information?

Click here to find product performance information.

Read More: Click here to find product performance information.

My Security Benefit app

Where do I go to set up an account?

You need to set up your account on SecurityBenefit.com prior to accessing the My Security Benefit app. After that, you'll use that Username and Password to access your information with the My Security Benefit app.

Read More: You need to set up your account on SecurityBenefit.com prior to accessing the My Security Benefit app. After that, you'll use that Username and Password to access your information with the My Security Benefit app.

Website Support

Which browsers does SecurityBenefit.com support?

SecurityBenefit.com supports the current version and previous versions of the following browsers.

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SecurityBenefit.com supports the current version and previous versions of the following browsers.

Chrome (We recommend using the Chrome web browser.)
Safari
Edge
Firefox